The indianpharmanetwork.in is a company incorporated under the Companies Act, 1956, having its registered office at 905, I-Thum Business Park, Block A-40, Sector – 62 Noida, Uttar Pradesh 201301, India.

We are committed to ensuring that your personal information shared over/ to our Website or while using our Services is protected and kept confidential. By visiting our Website, or by using our Services (as defined below) in any manner, you agree to be bound by the following privacy policy. We developed this privacy policy (“Privacy Policy”) to explain how we collect, use, and disclose information from and/or about you when you use the Website or the Services. This Privacy Policy, along with the Terms of Use Available on the Website, constitute a binding legal agreement (“Agreement”) between you and Indian Pharma Network.

Please read this Privacy Policy carefully before accessing or using our Website or the Services. By accessing or using any part of the Website, you agree to be bound by this Privacy Policy. YOU ACKNOWLEDGE THAT THIS PRIVACY POLICY IS A PART OF THE TERMS OF USE OF THE WEBSITE OR SERVICES, AND YOU ACKNOWLEDGE THAT YOU ARE PROVIDING YOUR PERSONAL INFORMATION AND SENSITIVE PERSONAL DATA OR INFORMATION (AS DESCRIBED BELOW) OUT OF YOUR FREE WILL.

If you use the Services on behalf of someone else (such as your child) or an entity (such as your employer), you represent that you are legally competent or authorised by such individual or entity to (i) accept this Privacy Policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s information as described in this Privacy Policy. If you do not agree to this Privacy Policy, then you should not access the Website or use any Services. You assume full responsibility and take all risks arising from the use of the Website.

Should we make any changes to this Privacy Policy, we will post these changes on our Website, so Users (defined below) are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We recommend that you read this Privacy Policy each time you use our Website, in case you missed our notice of changes to this Privacy Policy. Your continued use of the Website or the Services following the posting of changes to these terms will mean you accept those changes.

The Agreement applies to you whether you are a patient, his/her representatives or legal heirs, a legal guardian or parent of the patient, and registered through the Website (“End User”, “you” or “User (s)”, as the context permits).

Indian Pharma Network facilitates sourcing and facilitating importing of rare disease drugs (“Products”) not available in India (“Territory”) on a named patient supply basis under the scope of this Agreement. This Agreement shall apply to the Users for the order request, quotations, facilitating supply of the Products sourced by Indian Pharma Network to the Users including the following services to (i) search for Products by name, type, and geographical area, or any other criteria that may be developed and made available by Indian Pharma Network, (ii) to submit an enquiry for import of Products, (iii) to get a price (ex-works) quote valid for a period of three (03) days (iv) to place the order for purchase of specified quantity of the Product as mentioned in the price quote within three (03) days from the date of the price quote provided for and on behalf of User (v) to collect the price from the User in advance before the raising of Order Requests with the supplier (vi) to facilitate the Users in obtaining import license of the Products for the Territory from the relevant regulatory authority; (vii) engage with India Pharma Network support personnel for (i), (ii), (iii), (iv), (v) & (vi) (collectively referred to as the “Services”).

Throughout the Website, the terms ‘we’, ‘us’, and ‘our’ refer to Indian Pharma Network, which offers this Website for the Services, including all information, tools, and services available on this Website to you, the User, conditioned upon your acceptance of this Privacy Policy stated therein.

THE WEBSITE WILL BE COLLECTING AND TRANSMITTING PERSONAL, MEDICAL, AND HEALTH-RELATED INFORMATION ABOUT YOU. BY USING THE WEBSITE, YOU AGREE THAT WE CAN COLLECT, USE, AND SHARE YOUR PERSONAL AND OTHER INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE WEBSITE. COLLECTION, USE, AND DISCLOSURE OF INFORMATION WHICH HAS BEEN DESIGNATED AS PERSONAL INFORMATION OR SENSITIVE PERSONAL DATA OR INFORMATION UNDER THE INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OR INFORMATION) RULES, 2011, AND APPLICABLE DATA PROTECTION LAW IN INDIA REQUIRES YOUR EXPRESS CONSENT. BY AFFIRMING YOUR ASSENT TO THIS PRIVACY POLICY, YOU PROVIDE YOUR CONSENT TO SUCH USE, COLLECTION, AND DISCLOSURE AS REQUIRED UNDER ANY APPLICABLE LAW.

1. Important Definitions: When we use the term “Personal Information” in this Privacy Policy, we mean information:
   about you that is personally identifiable to you, such as your contact information (e.g., name, address, email address, location, or telephone number); and
   your health and medical information, such as medical records and medical history, information about physical, physiological, and mental health conditions (“Health Information”); and
   any other non-public information that is associated with such information (collectively, “Personal Information”).
   When we use the term “De-Identified Information, we mean information that cannot be used to personally identify an individual (such as aggregated health statistics).
   Lastly, when we use the term “Cookies”, we mean the small pieces of information that the Website sends to your browser or device while you are viewing the Website.

The Personal Information we collect or maintain may include:
Your name, age, email address, user name, password, and other information required for registering on the Website for availing the Services.
Health Information that you provide us, which may include information or records relating to your medical or health history, health status, and laboratory testing results, diagnostic images, and other health-related information.
Billing information that you provide to us, such as credit card/ debit card/ net banking/ other payment information.
Information about the computer or mobile device you are using, such as what internet browser you use, the kind of computer or mobile device you use, and other information about how you use the Website.
Other information you input into the Website or related services.
Website usage details or transaction data.

Information Collected via Technology: As you use our Website or the Service, certain information may be automatically and passively collected by Cookies, navigational data like Uniform Resource Locators (URLs), and third-party tracking services, including:
Website Activity Information: We may keep track of some of the actions you take on our Website, such as the content of searches you perform on the Website.
Access Device and Browser Information: When you access our Website from a computer or other device, we may collect anonymous information from that device, such as your Internet protocol address, browser type, connection speed, and access times (collectively, “Anonymous Information”).
Cookies: Our cookies may collect information about how visitors use the Website and allow the Website to remember choices made by a User, such as language, content categories accessed, and other preferences. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies to make our Website and Service easier to use, to make our advertising personalised, deliver targeted messages/ alerts, and to protect both you and Indian Pharma Network. You can change your browser settings (if such an option is available) to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. If you do not accept Cookies, however, you will not be able to stay logged in to our Website. We presently do not honor “Do Not Track” requests across all parts of our Website.
Real-Time Location: Certain features of the Website use GPS technology to collect real-time information about the location of your device so that the Website can assist in connecting you to a supplier who is registered on the Website to provide Services under this Agreement.
Mobile Services: We may also collect non-personal information from your mobile device or computer. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include how you use the Website and information about the type of device or computer you use.
Google Analytics: We may use Google Analytics to help analyze how users use the Website. Google Analytics uses Cookies to collect information such as how often Users visit the Website, what pages they visit, and what other sites they used before coming to the Website. We use the information we get from Google Analytics only to improve our Website and Services. Google Analytics collects only the IP address assigned to you on the date you visit the Website, rather than your name or other personally identifying information. Although Google Analytics plants a persistent Cookie on your web browser or device to identify you as a unique user the next time you visit the Website, the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

We may use your Personal Information for the following purposes (subject to applicable legal restrictions):
To provide you with the Services effectively.
To improve the quality of Services through the performance of quality reviews and similar activities.
To create De-Identified Information, such as aggregate statistics relating to the use of the Service.
To notify you when Website updates are available.
To market and promote the Website and the Services to you, if you so opt.
To debug customer support-related issues.
To transfer information about you, if we are acquired by or merged with another company.
To fulfill any other purpose for which you provide us Personal Information.
For developing new functionality and features.
Responding to questions and communications, or obtaining your feedback about our Services.
Administering and logging your participation in educational and informational programs, including webinars and other classes, and any product or support matters that may arise from such programs.
Preparing and delivering announcements about features, functionality, terms of use, or other aspects of our Services or your interests and informing you about offers for services or products we believe may be of interest to you, including from third-party sponsors.
To perform studies, clinical or other research, and analysis for our understanding, information, analysis, services, and technologies to provide you with more relevant content, including clinical support tools, assessments, or medical-related information or services, patient support programs, advertising, or other programs appearing on our Services or third-party services.
Analysing usage trends and patterns and measuring the effectiveness of content, programs, advertising, or the features or functionality of the Services, including emails that may be sent by us and/ or by any of our channel partners to you. Preparing reports for any of the purposes described in this Privacy Policy, including but without limiting to sharing and/or disclosing some of these information and/ or aggregate findings (not the specific data) from these information in anonymized form (i.e., non-personally identifiable), for consideration or without, with our advertisers, sponsors, investors, strategic partners, content providers, customers, healthcare companies and others and/ or incorporating it into other material or making a derivative work based on it, to help improve our Website/ Services, facilitate R&D and innovation, grow our business and to show utilization or trends about the use of our Services. Such reports may include demographic or other general user information, but will not include personally identifiable information unless the recipient has agreed to confidentiality obligations.
Safeguarding and protecting our Services, the information we collect, and the rights of us, our users, or third parties, and in response to legal process;
Any other purpose described in this Privacy Policy.

We may also disclose Personal Information that we collect, or you provide (subject to applicable legal restrictions):
With our employees or affiliates.
With our contractors, service providers, and other third parties who support our Website/ Services and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
As required by law, which can include providing information as required by a court order.
When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request.
To a buyer or other successor who is bound by contractual obligations to keep Personal Information confidential in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Indian Pharma Network’ assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information maintained by the Website is among the assets transferred.
To third parties who are subject to confidentiality obligations which may include, as applicable, business associate contract obligations, who are funding or administering certain branded or unbranded content about medical conditions, treatments and products, or safety and regulatory information resources, such as clinical decision support tools, patient savings offers, co-pay offset or discount programs, medication adherence programs, and other similar programs, and with sponsors of advertising appearing within our Services. The purposes of such sharing may include administration, recordkeeping, or compliance obligations, and assessing the effectiveness or utilization of any such program.
To the third parties who are subject to confidentiality obligations and that you have elected to establish integrations with, or who seek to establish Integrations with you, and to facilitate, maintain, and monitor the utilization of such Integrations.
When you choose to share such information through our Services, such as “one-on-one” communications between an Indian Pharma Network support personnel and you, or any other User, as applicable.
When your Website User account (“Account”) has been issued by an account administrator with administrative rights over your Account, your account administrator will have access to your Account information.
If you receive any honoraria or payment in connection with a survey or request for feedback, your information may be shared with the funding source or sponsor of such survey or program.
To protect our Services, the information we collect, and the rights of our Users and any third parties, including to verify your identity.
For commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis, and business intelligence purposes, we may sell or otherwise transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and their affiliates for a consideration or for providing services to the Users or for the advancement of scientific knowledge about health and disease.
To detect, prevent, investigate, or address fraud, illegal activity, or violations of our terms of use, Privacy Policy, and any other agreements.
In response to legal process, such as a search warrant, court order, or subpoena, or when we have a good faith belief that the law requires us to do so.
Any other purposes described in this Privacy Policy or Terms of Use.
When we otherwise have your consent.

Other Activities:
You consent that from time to time, we may use your information to customize the Website according to your interests. You may opt out of these practices by directly emailing info@indianpharmanetwork.in.
We may require the User to pay with a credit card, wire transfer, debit card, or such other payment instruments for Services for which the price is/are payable. We will collect such users’ payment details and/or other financial institution information, such as bank account numbers, and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such payment details and information to third parties as necessary to complete such billing operation. Verification of payment information, however, is accomplished solely by the User through the authentication process. User’s payment details are transacted on secure sites of approved payment gateways, which are digitally encrypted, thereby providing the highest possible degree of care as per current technology. However, we provide you with an option not to save your payment details. Users are advised, however, that internet technology is not fully proof safe and users should exercise discretion when using the same.
De-Identified Information: We may use De-Identified Information created by us without restriction.
Information You Share with Third Parties: This Privacy Policy applies only to information we collect through the Website and in email, text, and other electronic communications sent through or in connection with the Website. This policy does not apply to information collected by any third party on our Website. When you click on links on the Website, you may leave our Website. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements.
Modification of Information: You will be able to review the information you have provided to us, and any Personal Information found to be inaccurate or deficient may be corrected or amended as feasible. We are not responsible for the authenticity of any information you provide us. Requests to modify any information may also be submitted directly to info@indianpharmanetwork.in on the Website.
Limitations on Deletion of Information: You may request deletion of your Personal Information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives, and we may also retain Anonymous Information for our use. Once we disclose some of your Personal Information to third parties, we may not be able to access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. After we delete Personal Information, we will retain De-Identified Data and will continue to use De-Identified Data as permitted under this Privacy Policy and applicable law.

Data Retention: We retain Personal Information only for as long as necessary to provide the Services, fulfill the purposes outlined in this Privacy Policy, and comply with applicable legal, regulatory, accounting, tax, healthcare, pharmacovigilance, import licensing, and contractual obligations.
The retention period may vary depending on the nature of the information collected:
User account and registration information may be retained while the account remains active and for a reasonable period thereafter, as required by applicable laws and business requirements.
Transaction, billing, and payment-related records may be retained for the period required under applicable accounting, taxation, and financial regulations.
Medical and health-related information may be retained for as long as necessary to comply with healthcare, pharmacovigilance, regulatory, import licensing, and legal requirements.
Website usage, analytics, and technical information may be retained in accordance with the retention practices of our service providers and analytics platforms.
When Personal Information is no longer required for the purposes for which it was collected, we will securely delete, anonymize, or de-identify such information, unless retention is required by law.

8. Data Deletion Requests: Users may request deletion of their Personal Information by contacting us at info@indianpharmanetwork.in.
Upon receipt of a verified deletion request:
We will review and process the request within a reasonable period, generally within thirty (30) days, subject to applicable legal and regulatory requirements.
Personal Information maintained in active systems will be deleted where permitted by applicable law.
Certain information may be retained where necessary to comply with legal, regulatory, accounting, tax, healthcare, pharmacovigilance, fraud prevention, dispute resolution, contractual, or compliance obligations.
De-identified, anonymized, or aggregated information may continue to be retained and used for analytics, reporting, research, and business purposes, provided it cannot reasonably identify an individual.

Following completion of a deletion request, Personal Information will no longer be accessible through active user systems except where retention is required by applicable law.

9. Your Rights Regarding Personal Information: Subject to applicable laws and regulations, you may have the right to:
Request access to your Personal Information.
Request correction or updating of inaccurate Personal Information.
Request deletion of Personal Information, subject to applicable legal and regulatory obligations.
Withdraw consent previously provided for the collection, processing, or use of Personal Information.
Request information regarding the categories of Personal Information collected and processed by us.

Requests relating to Personal Information may be submitted by contacting us at info@indianpharmanetwork.in.

10. Steps we take to keep your information secure: We employ reasonable physical, electronic, role-based access, secure communication, password-protected, and managerial security methods to help protect against unauthorized access to Personal Information, such as encryption, and you agree that these measures are secure and adequate. But please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be perfectly secure. As a result, while we try to protect your Personal Information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.
11. Withdrawal of consent: You may, at any time while availing the Services or otherwise, withdraw your consent given earlier to us. Such withdrawal of consent should be sent in writing to us at info@indianpharmanetwork.in. Do note this may result in the curtailment of whole or part of the features and Services of the Website, depending on the extent of withdrawal of consent.
12. Report Grievances: You may report your grievances at info@indianpharmanetwork.in.
13. Changes to this Privacy Policy: We reserve the right, at our sole discretion, to update, change, or replace any part of this Privacy Policy by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website or the Services following the posting of any changes to this Privacy Policy constitutes acceptance of those changes.
14. Questions and Privacy Requests: Any questions regarding this Privacy Policy, data retention, data deletion requests, privacy rights, or grievances may be sent to info@indianpharmanetwork.in

Contact Information:
If you have any questions regarding this Privacy Policy, our privacy practices, data retention, data deletion requests, or any privacy-related concerns, please contact:

Indian Pharma Network
905, I-Thum Business Park
Block A-40, Sector 62
Noida, Uttar Pradesh 201301, India

Email: info@indianpharmanetwork.in

For privacy-related requests, grievances, or concerns, please include sufficient information to enable us to identify and process your request.